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Flexr Terms of Service

Version 1.2

This document is provided in several languages. If the translations differ in meaning, the Korean (ko) text prevails.

Business information

1. Purpose and the service

  1. These terms set out the rights, obligations and responsibilities between the company that operates Flexr (the "Company") and its users.
  2. The service provides:
  3. posting workout photos you take with the in-app camera, organized by category;
  4. voting, Stars, reactions and comments on other users' photos, direct messages (DMs), and following other users;
  5. weekly and monthly Top 3 results and the Best section;
  6. bonus votes (Article 9) and the "Flexr Pro" subscription (Article 10);
  7. invite rewards (Article 11), notifications (Article 12) and in-app support (Article 13).

2. Eligibility

  1. Because the service handles body photos, only people aged 18 or older may use it. The date of birth you enter at sign-up must be true; accounts found to have false information may be suspended.
  2. Subscriptions may be purchased only by people aged 19 or older.
  3. You must enter accurate sign-up information (email, password, handle, date of birth, etc.) and keep your account secure.
  4. Uploading photos, making purchases, inviting friends and downloading your data are available only to accounts with a verified email address.

3. User responsibility

  1. You are solely responsible for everything you post, including photos, captions, comments and DMs.
  2. You may upload only photos you took yourself and have the right to post, and you must not infringe the rights of others (portrait rights, copyright, privacy, etc.). You are responsible for any resulting dispute.
  3. Photos you upload are used only to be shown to other users within the service. You must not save, capture, copy or re-post other users' photos, or use them for any purpose other than using the service.
  4. You can hide or show again any of your photos at any time, one by one. A hidden photo can be seen only by you and administrators; when you hide it, the votes it got this week go back to the voters, and if you show it again it starts from 0 votes. Hidden photos still count toward the per-category photo limit.
  5. You can turn on account lock in Settings. While locked, all your photos are hidden and you can only view other users' profiles and photos; you cannot comment, send or receive DMs, vote, give Stars, react, upload photos or follow new people. You can unlock at any time, and photos you did not hide individually become visible again.
  6. Rights in your posts and the license you give us: You keep the copyright in the photos, captions, comments and other content you post. You allow the Company to use your content, free of charge and non-exclusively, only as far as needed to provide and run the service: storing it, creating thumbnails and resized copies, sending it to the external review provider for the automatic review in Article 6, backups, showing it in feeds and the Best section, and providing the data-export file. After you withdraw or delete content, the Company does not use it except to keep it for the retention period set in the Privacy Policy. Using your content in advertising or promotion outside the app requires your separate consent.

4. Content policy

  1. The following photos and posts are prohibited:
  2. Photos showing genitals, fully exposed buttocks or female nipples (exposure at the level of workout clothes or swimwear is allowed).
  3. Photos showing minors.
  4. Posts that use someone else's photo or impersonate another person (including photos of a screen or printout).
  5. Photos whose main purpose is sexual.
  6. Comments, DMs or profiles that harass, express hate, spam or impersonate.
  7. Workout photos only: Photos must be workout photos in which your own body is the main subject. Photos unrelated to working out — such as food, scenery, objects, pets, photos of a screen or printout, or text-only images — may not be posted.
  8. Matching the category: The body part of the category you choose must be the main subject of the photo (for example, do not post a leg photo in the "Back" category).
  9. The Company may move a photo that breaks paragraph 2 or 3 to the correct category or hide it. When a photo is moved, the votes it received this week are returned to the voters and the photo starts over in the new category. Results of past periods that have already been finalized do not change.
  10. The number of times your photos are moved or hidden for breaking paragraph 2 or 3 is counted together over the last 90 days. The first time, we let you know with a notification; the second time, we show a warning in the app; from the third time, the Company may suspend your account after review. Accounts are never suspended automatically for this.

5. Prohibited conduct: manipulation and abnormal use

  1. The service is designed so that photos taken with the in-app camera are edited only within the range the app allows (cropping to set ratios, partial blur to hide other people, filters and text) before posting.
  2. Uploading photos edited or retouched outside the app while disguising them as taken with the app, or photos in which the body shape has been manipulated in any way, is prohibited.
  3. Tampering with the app, accessing the service with an abnormal client (a program not provided by the service, direct API calls, etc.), manipulating votes or Stars (including trading votes for something in return or concentrating votes on one photo with multiple accounts), and abuse using multiple accounts (including secondary accounts created to obtain invite rewards) are prohibited.
  4. If a violation is confirmed, or reported as suspected, the Company may hide the photo and suspend the account.

6. Automatic photo review and appeals

  1. Uploaded photos go through an automatic review before they are published. To enforce the exposure rules in Article 4(1), the Company uses an external image-analysis service; depending on the result, a photo may be published right away, held as "Under review", or not published. Held photos are checked by an administrator, who decides whether to publish them.
  2. The image used for review is the edited result image that would be published, and the analysis service is configured not to use it for training.
  3. You may appeal a photo that was not published once, within 14 days of the rejection, through in-app support, and an administrator (a person) will review it again and let you know the result.
  4. Accounts are never suspended based on automatic review alone.

7. Reports and restrictions

  1. Users can report photos, comments, DMs and users. The Company reviews reports and decides to dismiss, move the photo to another category, hide the photo, or suspend the account.
  2. The Company may hide posts that break these terms or the law without prior notice. For repeated or serious violations, the Company may suspend your account or restrict your use; in that case the procedure in paragraphs 4 and 5 applies.
  3. Suspended accounts cannot use the service. While suspended, your remaining votes (including bonus votes) are frozen and cannot be used; when the suspension ends, you can use the votes you had left. Votes and Stars cast before the suspension remain counted as set out in Article 8, paragraph 3.
  4. Prior notice and a chance to respond: Before suspending an account or restricting use, the Company tells you the reason, the period and how to object (by in-app notification and email). Within 7 days of receiving the notice you may explain your side or object through Contact us in the app (or the support email if you cannot log in), and the Company replies with the result of its review within 10 days of receiving it (if it takes longer, we tell you why). If your objection is accepted, the restriction is lifted and the votes frozen under paragraph 3 can be used again.
  5. Immediate action: Where delay could cause serious harm to users or third parties, such as unlawfully taken intimate images, posts showing children or minors, or an urgent danger to a person's safety, the Company acts first and then, without delay, gives you the notice described in paragraph 4 and a chance to object.

8. Voting and rankings

  1. Weekly votes reset every Saturday at 9:00 pm US Eastern Time and do not carry over. Regular users receive 1 PEAK, 2 PUMP and 3 SPARK each week; Flexr Pro subscribers (including Pro received for free) receive three times that: 3 PEAK, 6 PUMP and 9 SPARK. Everyone may vote on the same photo only once per week (this also applies to Pro subscribers). Points are PEAK 5, PUMP 3 and SPARK 1. The rules for using Stars, the weekly and monthly periods (based on US Eastern Time; the monthly period closes at 9:00 pm on the last day of the month) and how rankings are calculated follow what is shown in the service.
  2. Scores and rankings for a period that is still in progress are not shown, even to the person who posted the photo.
  3. Even if an account is suspended, the votes and Stars it cast before the suspension remain counted. Only where fraudulent voting is confirmed may the votes and results connected with that fraudulent voting be excluded. Results of past periods that have already been finalized do not change.
  4. Photos marked "Sample" in the app are photos the Company prepared (including AI-generated images) to show new users what to shoot. Example photos are not real users' photos and do not take part in votes, Stars, reactions, comments, rankings or the Best section.
  5. There are no prizes or rewards for rankings or the Best section.

9. Bonus votes

  1. The service does not sell votes. Bonus votes (PEAK, PUMP and SPARK sets) are votes you receive from invite rewards (Article 11) or that the Company grants.
  2. Bonus votes do not expire. They are used automatically, oldest first, after you have used up your weekly votes. Bonus votes cannot be used on a photo you have already voted on that week.
  3. Votes granted by the Company follow the same rules. Bonus votes give the same points, cannot be used on your own photos, and whether you hold any is not shown to other users.
  4. If your account is suspended, your remaining bonus votes are frozen during the suspension and can be used again when the suspension ends. When you delete your account, any remaining bonus votes are lost.

10. "Flexr Pro" subscription

  1. What it is: Flexr Pro gives you (1) the ability to view your own past records (trends in the votes you received in finalized periods, ranking changes by category, badge details, and your past Best records) and (2) three times the weekly votes of a regular user (3 PEAK, 6 PUMP and 9 SPARK). A Pro vote is worth the same points as a regular vote, and Pro subscribers may also vote on the same photo only once per week, but Pro subscribers receive three times the weekly votes of regular users and can vote on more photos, so votes from Pro subscribers may affect rankings. Whether someone has Pro, and which votes are Pro votes, is not shown to other users. Scores and rankings for a period in progress are not shown in Pro either.
  2. Price and period: Monthly and yearly plans are available. The price and period are shown on the purchase screen in the currency of your app store country.
  3. Automatic renewal: Unless you cancel, the subscription renews automatically for the same period at the same price, and the renewal is charged to your app store account. You can turn off automatic renewal in your app store subscription settings at least 24 hours before the current period ends.
  4. Free trial: If a free trial is offered, the trial length and the amount charged after the trial are shown on the purchase screen. If you do not cancel before the trial ends, it converts to a paid subscription. The Company notifies you by notification and email 2 days before the trial ends, with the charge date, amount and how to cancel. The free trial is available once per app store account.
  5. Cancellation: You can cancel by going from "Manage subscription" in the app to your app store's subscription screen. Even after you cancel, Pro stays active until the end of the period you have already paid for. Switching between monthly and yearly takes effect from the next renewal date.
  6. Refunds: Refunds follow each app store's policies and procedures. Where withdrawal is allowed by law, we will guide you through the app store procedure. If a refund is made, Pro ends immediately, and among the weekly votes cast that week (before it is finalized), votes beyond the regular-user limit (1 PEAK, 2 PUMP, 3 SPARK, one vote per photo) are automatically voided. Votes are counted from the earliest cast: the earliest votes within the regular limit are kept (for example, if you cast PEAK three times, only the first is kept and the second and third are voided). Results of past periods already finalized do not change. Votes cast with bonus votes from friend invites are not affected, and no votes are voided if another Pro (such as one granted for free) remains active.
  7. Failed payments: If a renewal payment fails, Pro stays active during the grace period set by the app store, and the Company will notify you to check your payment method. If payment is still not made after the grace period, Pro is paused, and it resumes once payment is recovered.
  8. Price changes: If the Company raises the subscription price, it will notify you in advance and obtain your consent in accordance with the law and the app store's procedures.
  9. Suspension and account deletion: Subscription fees for periods during which your account is suspended for violating these terms are not refunded, and you can cancel the subscription in the app store at any time. Deleting your account may not automatically cancel your app store subscription, so please cancel it in the app store before deleting your account (where possible, the Company requests cancellation when you delete your account).
  10. Your records are not deleted when the subscription ends; if you subscribe again, you can see your full history. One app store subscription applies only to the first Flexr account it was linked to.

11. Invite rewards

  1. You can invite friends with your invite code or invite link. An invite code can be entered only at sign-up.
  2. If the invited friend uploads their first photo within 30 days of signing up, both you and your friend receive bonus votes (1 PEAK, 2 PUMP and 3 SPARK), and the rules in Article 9 apply. You can receive rewards for up to 10 people per month.
  3. To prevent fraudulent sign-ups, invites made from the same device or network may be rejected or rewarded only after an administrator review.
  4. Unused votes from a reward are taken back if: (1) the first photo is deleted, hidden (by you or the Company) or rejected within 72 hours of being uploaded; or (2) the friend is suspended for violating these terms within 30 days after the reward.

12. Notifications

  1. If you allow it, the Company sends notifications about results, comments and follows, DMs, rewards, photo review results, support replies and subscription billing. You can turn notifications off by type in Settings.
  2. Batched notifications such as results, activity and rewards are delayed to 8 AM if they would arrive between 10 PM and 8 AM on your device's local time.
  3. The Company does not send advertising notifications. If it ever does, it will obtain separate consent as required by law.
  4. Information that must be provided by law, such as the notice that a subscription free trial is ending, may be sent by email regardless of your notification settings.

13. Support

  1. You can contact us about payments, your account, reports, photo review appeals, privacy, bugs and more in Settings > Support. If you cannot log in or your account is suspended, contact the support email.
  2. Replies are shown in the request details in the app and sent as a notification. You can add a reply to a closed request for 7 days; after that, please open a new request.

14. Access to comments and DMs, and record retention

To keep the service safe and prevent abuse, the Company keeps records such as comments, DMs and logins. Administrators may view comments, DM content and usage logs to the extent necessary to handle reports and investigate abuse. Content you delete or edit may also be kept for the period set out in the Privacy Policy. Administrators' viewing is also recorded. See the Privacy Policy for details.

15. Photo protection

To prevent photos from being saved or leaked, the service uses measures such as screenshot blocking, single-use signed URLs and access logging. Protection-related events such as screenshot detection may be recorded.

16. Deleting your account

  1. You may delete your account at any time. When you do, your account is anonymized, your photos are hidden and any remaining bonus votes are lost.
  2. Audit logs, comments and DM records may be kept within the scope and for the periods described in the Privacy Policy.
  3. For cancelling a subscription, see Article 10(9).

17. Service changes and interruptions, limitation of liability and disputes

  1. The Company does not guarantee the accuracy or lawfulness of content posted by users and is not obliged to intervene in disputes between users. Reported posts are reviewed under Article 7.
  2. These terms are governed by the laws of the Republic of Korea, and disputes related to the service are resolved in the court with jurisdiction under the relevant law. However, rights guaranteed to consumers by the laws of the country where you live still apply.
  3. Changing or interrupting the service: The Company may change the content of the service and may temporarily suspend it for system maintenance, failures, natural disasters, problems at an app store or external provider, and similar reasons. We announce this in advance in the app, or afterwards in urgent cases.
  4. If, while you have a paid subscription (Flexr Pro), the service is interrupted for a long time through the Company's fault and you cannot use the Pro benefits, the Company will explain how you will be compensated, such as a refund through the app store's procedure or an extension of your Pro period.
  5. Damages: If the Company or a user causes damage to the other intentionally or through negligence, that party must compensate the damage. The same applies if a user breaks these terms or the law and damages the Company or another user.
  6. The Company is not responsible for damage caused by natural disasters, force majeure or reasons attributable to the user. However, this exclusion does not apply to damage caused by the Company's intent or gross negligence, and paragraph 1 does not relieve the Company of liability for its intent or gross negligence.

18. Changes to these terms

  1. If the Company changes these terms, it announces the effective date and the reason for the change in the app (and by email where possible). Ordinary changes are announced at least 7 days before the effective date, and changes that are unfavorable to users or important are announced at least 30 days before.
  2. If you do not agree to the new terms, you may withdraw before the effective date. When the new version takes effect, the app asks whether you agree on a re-consent screen; if you do not agree, you may not be able to continue using the service.

19. Language

These terms are provided in several languages. If the translations differ in meaning, the Korean (ko) text prevails.